Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason other than shipping damage.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lotusatelierllc@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that you will be responsible for covering the shipping costs for returning your item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lotusatelierllc@gmail.com.

Damages and issues Please inspect your order upon reception and contact us within 72 hours (3 days) if the item is defective, damaged in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right. To help us resolve this for you quickly, please include your order number and photos of the item and the packaging it arrived in.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.